Squashing bugs, thanks to your tweets

September 19, 2011

We encountered an interesting challenge recently, when some of our registered users couldn't submit a help request. This was really a dilemma. Thanks to the folks who alerted us to this ironic issue, we were able to identify the bug and fix it. Now, when you want to submit a help request, you won't be logged out of your account.

There was also an issue with ghosts of deleted presentations. Even when a presentation was deleted, the image of its opening slide would still hang around. This has now been cleared up, so that when you delete a presentation, it's really gone. Sometimes this takes a little time while the server re-caches, but it will disappear - we promise!

We added a couple of new topics to our support forums...
Question: "Is there an ability to search within content in the Flash player?"
Answer: Unfortunately, presentations do not come with a search box. As a workaround, you can use the browser’s facility to search within the transcripts of the presentation.

Question: "Can I block specific user from commenting on my presentations?"
Answer: Yes, you can block specific users from commenting on presentations by following these steps:

  1. Navigate to the presentation
  2. Scroll down to the comment
  3. Mouse over to the comment made by the user you want to block
  4. Click on block link

The blocked user will no longer be able to send you private messages, post on your wall, send you invites to groups and events, share content with you, follow you (or will get removed if already following) or comment on your content.

Thanks to you, the community, we were alerted to these questions and issues and were able to jump on them to get you answers. You can find more answers in the Customer Support section of our website where you can Ask the Community and search the forums. Log in to your account to submit a help request. SlideShare PRO users also have access to help for the features available in their PRO account.

Are there other ways that we can provide resources and help to you? Please let us know in the comments below.