How to Win Over Your Audience? Be Unexpected

slideshare-images-unexpected-blogOver the holiday break, my wife and I took Southwest Airlines to visit family in San Diego – the choice of airline was one of love/hate. Their low fares are great, but we are seated like cattle. However, love them or hate them, one element of their service I never …
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3 Must-Read Decks for SaaS Companies

saas-blogSoftware as a service (SaaS) has flipped the traditional software business model on its head. Workflow management, customer service, business metrics, revenue flow and more are altered with SaaS — yet the rewards can be huge. What do SaaS companies need to know to survive?

Hiten Shah, founder of …
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